Frequently Asked Question

I'm Not Receiving Any Emails

If you've stopped receiving emails entirely, please follow these steps before raising a support ticket.

Quick Checks

1. Check your spam/junk folder — the email may have been delivered but filtered by your email client (Outlook, Gmail, etc.)
2. Check your SpamExperts quarantine — log in to the portal and check if messages are being quarantined
3. Ask the sender to check for bounce messages — they may have received an error message explaining why the email couldn't be delivered
4. Check your mailbox isn't full — a full mailbox will reject incoming messages

If None of the Above Helps

Raise a support ticket with us and include:

• Your email address
• The sender's email address
• The approximate date and time the email was sent
• Any bounce/error messages the sender received

We can then search the SpamExperts logs to trace exactly what happened to the message.